Frequently Asked Questions


Why Jaiyou?

Because you can move freely, perform better and heal faster with our body braces and sports medicine products. We use advanced technology to provide seamless medical-grade compression that provides the right amount of support without limiting your movement. The anatomical design, micro-massage, and heat effect technology reduce the recovery time.

What’s your return policy?

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

All returns must be postmarked within 5 business days of the purchase date. For more information, visit this page.

What if I am between sizes?

Choose the larger size for gentler compression,  more movement, and comfort. If you are unsure what size you need, contact your doctor.

How long will it take to receive my brace/support?

We're currently offering Free economy shipping in all U.S. domestic orders. Order arrives in 5-8 business days. For more information about shipping, visit this page.

Can I wash my brace/support?

Yes, It should be washed by hand in warm water with a mild detergent. It should be dried outdoor without hanging, the impact of direct heat when drying (solar ray, heat radiator, etc.) should be avoided. More detailed instructions can be found in each product's box.